Frequently Asked Questions
How does the free taster work?+
Every child gets one free taster session, ever, in any available session — age bands are a guide, not a restriction, so you can book whichever session suits your family. Create an account, complete your child's profile, and book — no payment required.
How do block sessions work, and do they expire?+
A block of 4 sessions costs £40.00 (£10.00/session). Each purchase issues 4 sessions to your child's account, redeemed one per booking. Sessions expire 12 months after purchase. Blocks renew automatically when the 4th session is used — you can turn renewal off any time from your dashboard.
Is there a sibling discount?+
When enabled, any child's paid booking or block purchase gets 10% off automatically at checkout once your account has 2 or more children with a genuine booking — no child is excluded by age or by which one you added first. It only applies while AFS has the discount switched on.
How are age bands decided, and how are children grouped within a session?+
Each session is labelled with a single age band (4–12) as a guide for parents and coaches — it's not a restriction, so you're free to book any child into any session. Coaches decide how children are grouped and where they play within each session on the day.
Can I cancel or get a refund myself?+
Parents can't cancel or trigger a refund directly. You can reschedule any upcoming booking to another available session, free of charge, once per booking, from your dashboard. Refunds and cancellations are handled by AFS on request.
What happens if AFS cancels a session for weather?+
All bookings for that session are automatically credited back (or the taster reinstated), and every affected parent is emailed with a prompt to rebook.
What should my child wear or bring?+
Shin pads, football boots or trainers, a water bottle, and weather-appropriate layers. AFS provides all training equipment.
How does signing in work — do I need a password?+
No passwords at AFS. Enter your email and we'll send a 6-digit code (valid 10 minutes, single use). Enter the code and you're signed in — the same flow works whether you're new or returning.